Refund & Chargeback Policy

Effective 25 October 2026 · All policies

Draft. Payment processors will review this page during underwriting; keep it accurate to what the site does.

1. Unspent tokens

If you bought tokens and haven't spent them, you can ask for a refund of that purchase within 7 days of buying, as long as none of the tokens from that purchase have been used. Email hello@stripslive.com from the address on your account. Refunds go back to the original payment method and can take 5–10 business days to appear. Bonus tokens are removed along with the refunded purchase.

2. Spent tokens

Tokens spent on tips, shows, memberships, requests, gifts, or shop items are final. You are paying an independent performer for a live experience or a digital item that is delivered immediately. We can't take back a show that already happened.

3. Automatic refunds you never have to ask for

The platform issues these itself, in tokens, within seconds, under the Fair Play Promise:

• Prepaid Exclusive block ended early by the performer: unused minutes are refunded.
• Performer's connection drops during a paid show: billing stops immediately; prepaid unused time is refunded.
• Booked date where the performer doesn't show: your deposit is refunded in full.
• Custom request not delivered within 14 days of acceptance: the escrowed amount is refunded.
• Reservation never becomes a show: you were never charged.

4. Bonus tokens

Promotional and bonus tokens (for example a deposit match or spend-back bonus) have no cash value. They are never refunded, withdrawn, or exchanged for cash, and they may be voided as described in section 7 of the Terms of Service.

5. Something went wrong

If a show, item, or request wasn't what was described, contact hello@stripslive.com within 48 hours with the details. We investigate every complaint, we review the booking, chat and payment records for that session, and where a performer broke the rules we refund in tokens and take action on their account. Performers who repeatedly fail paid shows are suspended under the strike system.

6. Chargebacks

Please contact us before disputing a charge with your bank. We resolve most problems the same day. If a chargeback or payment reversal is filed:

• The tokens from that purchase are removed from the account, and all bonus tokens remaining in the account are void. If the purchased tokens have already been spent, the account carries a debt for the difference.
• The account is placed on hold: no purchases and no spending until the matter is resolved.
• Fraudulent disputes, meaning a chargeback on tokens that were knowingly spent, result in permanent termination and may be reported to the payment networks.

7. Cancelling a fan club membership

Memberships renew monthly. Turn off auto-renew at any time from the performer's room; you keep the benefits until the current period ends. Periods already started are not refunded.

8. Your legal rights

Nothing here limits refund rights you have under the law where you live. If those rights give you more, they apply.